Article Contents
This article explains how to update merchant account information in the CardConnect system by creating a support ticket. It covers various types of changes, including bank account, legal name/tax ID, DBA, and demographic information updates. The article also provides links to paper change request forms and notes that certain ticket types require a digital signature and two-factor authentication.
Updating Your Merchant Account Information
You can create a support ticket to make the following changes to your account:
When you submit a ticket, a CardPointe Support team member will update your account. You'll receive an email to notify you when the change is complete.
If you need to fill out a paper change request form, download one of the following:
The following ticket types require a digital signature and two-factor authentication to complete:
- Bank Account Change
- Legal Name/Tax ID Update
- DBA Update
You can create a support ticket to make the following changes to your account:
When you submit a ticket, a CardPointe Support team member will update your account. You'll receive an email to notify you when the change is complete.
If you need to fill out a paper change request form, download one of the following:
The following ticket types require a digital signature and two-factor authentication to complete:
- Bank Account Change
- Legal Name/Tax ID Update
- DBA Update